Last Updated: 06 January 2026
Privacy Policy for Wash Locksmiths
Wash Locksmiths is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how Wash Locksmiths, based in Enfield, UK, collects, uses, stores, and protects the personal information we gather when you interact with our services. We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
Who We Are
Wash Locksmiths provides professional locksmith services to residential and commercial clients in Enfield and the surrounding areas.
Business Name: Wash Locksmiths Address: 151 Stoneleigh Ave, Enfield, EN1 4HH, UK Email: info@washlocksmithsenfield.co.uk
Information We Collect
Wash Locksmiths collects various types of personal information to provide our services and manage our business operations. This information may be collected through our website, phone calls, emails, or during the provision of our locksmith services.
1. Information you provide directly to us: * Contact Information: This includes your name, email address, phone number, and postal address when you contact us via our website’s contact forms, email, or telephone enquiries. * Service Information: When you request a locksmith service, we collect details necessary to provide the service, such as your service address, details of the lock issue, specific security requirements, and access instructions. * Payment Information: If you make a payment directly to Wash Locksmiths, we may collect billing addresses and payment details. Please note that payment processing is often handled by secure third-party payment processors, and we do not store sensitive payment card details on our own systems.
2. Information we collect automatically: * Website Usage Data (Cookies and Analytics): When you visit our website, we may collect information about your device and how you interact with our site. This includes your IP address, browser type, operating system, referring pages, pages viewed, and the dates/times of your visits. This is primarily collected through cookies and services like Google Analytics.
How We Use Your Information (Purpose and Legal Basis)
Wash Locksmiths uses your personal data for the following purposes, based on the specified legal grounds under UK GDPR:
* To Provide Locksmith Services (Contractual Necessity): We use your contact and service information to schedule appointments, dispatch our locksmiths, perform the requested services (e.g., lock repair, key cutting, security installations), and provide you with invoices and receipts. * To Communicate With You (Legitimate Interests, Contractual Necessity, Consent): We use your contact details to respond to your enquiries, provide updates regarding your service appointment, follow up after a service, and, if you have opted in, send you relevant service announcements or offers. * For Billing and Payment Processing (Contractual Necessity, Legal Obligation): We use your payment and billing information to process transactions and fulfil our financial obligations. * For Internal Record Keeping and Business Administration (Legal Obligation, Legitimate Interests): We retain service records, financial transactions, and communication logs to manage our business effectively, comply with legal and accounting requirements, and resolve any disputes. * To Improve Our Services (Legitimate Interests): We may analyse aggregated and anonymised data from website usage and customer feedback to understand trends and enhance the quality and relevance of the services offered by Wash Locksmiths. * For Legal and Regulatory Compliance (Legal Obligation): We may process your data where necessary to comply with legal obligations, such as responding to lawful requests from public authorities.
Sharing Your Information
Wash Locksmiths will not sell, rent, or trade your personal data to third parties. We may share your information with:
* Our Employees and Contractors: Only authorised Wash Locksmiths personnel who require access to your information to perform their duties (e.g., our locksmiths for service delivery, administrative staff for scheduling). * Third-Party Service Providers: We may use third-party companies to perform services on our behalf, such as IT support, website hosting, and secure payment processing. These providers are contractually obligated to protect your data and only process it according to our instructions. * Legal and Regulatory Authorities: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of Wash Locksmiths, our customers, or the public. * Google Analytics: As mentioned, anonymous usage data is shared with Google Analytics to help us understand website traffic and improve our online presence.
Data Security
Wash Locksmiths takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:
* Secure Servers: Our website and internal systems are hosted on secure servers. * Access Controls: Limiting access to personal data to authorised personnel only. * Data Minimisation: Collecting only the data necessary for the stated purposes. * Staff Training: Ensuring our staff are aware of their data protection responsibilities. * Encryption: Using encryption for sensitive data where appropriate.
While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience and gather information about how our website is used.
* What are cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How Wash Locksmiths uses cookies: * Strictly Necessary Cookies: These are essential for the operation of our website (e.g., enabling navigation, remembering your cookie preferences). Our website cannot function correctly without these cookies. * Analytical/Performance Cookies: We use Google Analytics cookies to collect anonymous information about how visitors use our website. This helps us to understand which pages are most popular, how visitors move around the site, and if they experience any errors. This data is aggregated and does not identify you personally. * Managing Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information on how to manage cookies, please refer to your browser's help documentation.
Your UK GDPR Rights
Under UK GDPR, you have the following rights regarding your personal data held by Wash Locksmiths:
* The Right to Be Informed: You have the right to be informed about how your personal data is collected and used (which this Privacy Policy aims to do). * The Right of Access: You have the right to request a copy of the personal data we hold about you. * The Right to Rectification: You have the right to request that Wash Locksmiths corrects any inaccurate or incomplete personal data we hold about you. * The Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing. * The Right to Restrict Processing: You have the right to request that we limit the way we use your personal data in certain circumstances (e.g., if you are disputing its accuracy). * The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. * The Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. * Rights in Relation to Automated Decision-Making and Profiling: You have rights regarding decisions made solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you. Wash Locksmiths does not currently engage in such processing. * The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contacting Us" section below. We will respond to your request within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights.
Data Retention
Wash Locksmiths retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, this means: * Service-related data: We typically retain records of services provided for a period of up to 7 years to comply with accounting and tax regulations. * Enquiry data: If you make an enquiry but do not proceed with a service, we may retain your contact details for up to 1 year to follow up or for internal analysis, unless you specifically request earlier erasure. * Website usage data: Analytical data is typically kept for a maximum of 26 months in Google Analytics.
International Data Transfers
Wash Locksmiths operates primarily within the UK. However, some of our third-party service providers (e.g., cloud hosting, Google Analytics) may process data outside the UK or European Economic Area (EEA). When such transfers occur, Wash Locksmiths ensures that appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the UK government or other mechanisms recognised under UK GDPR, to ensure your data receives an equivalent level of protection.
Changes to This Privacy Policy
Wash Locksmiths may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contacting Us
If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise your rights, please contact Wash Locksmiths using the following details:
Email: info@washlocksmithsenfield.co.uk Address: 151 Stoneleigh Ave, Enfield, EN1 4HH, UK
